Concepção do fluxo de trabalho
Design human approval gates for consequential actions
Place informed review where automation could affect money, access, people, contracts or irreversible records.
Handle automation exceptions, compensation and manual fallback
Design incomplete, duplicated and failed work as first-class workflow states with an owned recovery route.
Map a manual process before you automate it
Turn interviews, observations, evidence and exceptions into a workflow boundary that is safe to improve.